The employment of e-business strategies and supply chain managers in a collection group will have immediate impact on how the workforce is structured causing personnel changes to occur at an unprecedented pace.

   Managing the change and organizational redesign will be important in determining complement, output, and efficiency. The human resource leap from functional management to audit and customer service roles will require a consideration of multiple factors.

   ASSET understands the requirements and effectiveness of various collection workforce architectures. Achieving efficiency through decision optimization software automation and skill redeployment must be managed as risks themselves. The transformation from old to new will surely affect the design, roles, and functions of the collections workforce and create an immediate need for management of this task.