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ASSET.net - Support
Saturday, February 04, 2012

 

Having trouble with ASSET.net or one of our other Highway sites?

ASSET Inc. is committed to providing customers with best in class quick, consistent, and reliable technical support through various channels and at all functional business hours nationwide. If you are experiencing any problems, please follow the procedure outlined below.

Technical Support information can be found on our Website located at www.ASSET.net or on the Tech Support tab on the various applications.

Our support desk is available 7:00 am to 9:00 pm (EST) Monday to Friday.


For technical support follow the steps below.

1. Troubleshoot the problem first using our self help document. Click here for PDF

2. If you were unable to troubleshoot the problem, please contact your internal technical support department to review the problem. It may be a simple internal setting change

3. If the problem still persists, and you are able to log in, please submit the issue using the "Technical Support" screen on the highways. If you are unable to log in, contact the ASSET Inc. Technical Support Desk at +1 (416) 253-6939


The tools below can help diagnose your problems

ASSET Browser Plugins Check

ASSET’s Browser Plugins Check will detect and tell you if you need anything to help our sites function properly. The Browser Plugins Check will also tell you where to get plugins or upgrades.

Click Here to Launch Browser Plugins Check

ASSET Speed Test

ASSET's speed test will help you determine the speed of you connection to the internet.

Click Here to Check your Connection Speed to ASSET